notify agents when custom field selected

[Nam Lam]

I want to create a custom field called Application.  Under application, there are 3 other sub categories such as IT apps, Biz Apps, Business Intelligent.

When a user create a request and select Application -> IT Apps,  only IT supports receive email notification.  same as when user select Application -> Biz Apps, only business application team receive an email notification.

Application:

1. IT Apps
2. Biz Apps
3. Business Intelligent

Try to look a around but couldn't find any this like this.

[Michael Andolfatto · Accepted solution]

Jira Service Desk has built-in automation (Project Settings > Automation) that can handle this.

You could set it up so that whenever an issue is created with a specific JQL query (Application = "IT Apps") that it alerts specific users through a comment.

[Nam Lam]

Hello Michael

I'm trying to set it up now.  can i send email notification to a group (such as bizapps=which has 3 employees)?

I only see options as Reporter & Customers involved.  See pic below

[Michael Andolfatto]

The out of the box automation is unfortunately pretty limited. To send an email with the above criteria, you'd need an automation plugin such as Scriptrunner or Automation for Jira.

[Nam Lam]

@Michael Andolfatto   It works now.  Understand the limitation of Jira.  Thanks for your help.