startup check failed

[Sue Webber]

 have two jira server instances on my machine.

C:\Users\Sue Webber\Atlassian2 - using port 8060

C:\Users\Sue Webber\Atlassian 3 - using port 8080

They were both working, since restarting my machine; neither will start and the they throw the error "startup check failed"

on JIRA screen : 

Setup: Your jira.home path is a parent of your webapp servlet path

Your jira.home path C:\Users\Sue Webber\Atlassian2\JIRA can't be the parent directory your webapp servlet path C:\Users\Sue Webber\Atlassian2\JIRA\atlassian-jira.

[DPKJ]

@Sue WebberError here is self explanatory. Your Jira installation, is located inside Jira home directory, which Jira doesn't allow.

You need to change your jira.home location. For this you can follow this,

• Take a look this - https://confluence.atlassian.com/adminjiraserver073/setting-your-jira-application-home-directory-861253889.html

What you can do is create another directory name `home` in 'C:\Users\Sue Webber\Atlassian 2\'  directory and set that as your home directory for your Jira.

[Sue Webber]

Thank you so much for your response.

I saw the link, just wasnt sure how to split them out.

So the new "home" directory is empty?

[DPKJ]

You can keep home directory empty, but once you start Jira after this, it will ask you to setup Jira again.

To prevent this, you will need existing backup.

[DPKJ]

@Sue WebberIf above answer have help you, can you mark it as accepted so that it can help other looking for same stuff.