when moving an issue to done, i cannot find it the linked issue in my linked issues dropdown list

[jeff_trotman]

Ok, this is new to me, never seen it before, i'm hoping one of you good people can point me in the right direction. This is all in JIRA cloud.

In my Service project for IT Support, i have work issues which are linked to tickets in another service project, when i want to mark my issue as Done, the resolution pop-up happens.

I select for the resolution Done, I select the linked work issue as resolves, which is what it is supposed to be, but when i try to find or select the linked issue, I cannot find it.

I can see other issues, but not the one this work issue is linked to, This is happening randomly, my colleague can see the linked issue for this one, but cannot see it for others which i can see.

I've checked permissions, workflows, filters, I'm an admin, so is my colleague and this has stumped us.

Anyone seen this before, or can suggest a solution?

Thanks,

Jeff

[Oleksii Melnyk · Accepted solution]

This is a known bug/feature. All you need to do is enter the task key and press Enter.

[jeff_trotman]

Thanks @Oleksii Melnyk I didn't realise there was a bug/feature for this as I've never seen it happen before.

[Oleksii Melnyk]

You're welcome @jeff_trotman

More details are described here:

https://community.atlassian.com/forums/Jira-questions/Is-it-possible-to-make-a-link-to-a-resolved-issue/qaq-p/1472809

In a few words it hides resolved issues (work items) and shows only active, so as not to make a mess of hundreds of old and irrelevant tasks. But as I described above, this function is active, you just need to enter the issue key and press entr

[Alexander Hohmann]

A dumb question on my side: Have you tried to wait a bit? Sometimes Jira Cloud gets pensive and needs a moment. Then things finally go on.

[jeff_trotman]

yup, waited a while and nothing new happened.