Receiving "Some of your work items need attention" Emails

[Ed Braiter]

Hi.

All of a sudden I am receiving Emails with the subject line "Some of your work items need attention".

In the body:
You have 1 overdue item

 Stay on track - some of your work needs immediate attention.

View work item    [link]

My boss hasn't seen these before. Email address of sender is jira@po.atlassian.net
Headers do look normal except it says at one point "mail-us.atlassian.net discourages use of 67.231.154.164 as permitted sender".

Thoughts? Thanks

[Nikola Perisic · Accepted solution]

Welcome @Ed Braiter 

Sounds like a phishing mail to me. Especially when they are urging you to take action. What you can do is to Copy link address (DO NOT CLICK IT) and paste it into Virus Total website.

[Ed Braiter]

Thanks. If I copy and paste as is, it  is listed by all checked as clean. However, we use Proofpoint and it sticks their URL prefer and who knows whatever else. So I am not sure if it thinks Proofpoint is OK or the full URL.

[Nikola Perisic]

Not sure what Proofpoint is, nor how does it work, this article may help you out: https://community.atlassian.com/t5/Confluence-questions/po-atlassian-net-legit-domain/qaq-p/2765836

First comment specifies the email address that you have mentioned.

[Ed Braiter]

Yes. From that article it looks legit. I tried it and it did point to an internal ticket that was past due [but also delayed again].

Thanks

[Ed Braiter]

Proofpoint is a cloud based solution [for businesses?] to verify URLs in Email before you receive them to verify they are legitimate. However, they sort of encrypt the URL. So you need a decipher. However, businesses [strangely] may not have access to the decipher.

[NoName]

Did you ever figure this out? We're getting them too and we don't know from where. They are legit emails from Jira, we can't find them in customer notifications or automation

[Amanda Culver]

it's a user configuration, meaning that EVERY SINGLE PERSON has to turn it off (or set an outlook rule to throw it in the bin).

See the solution in this thread : Solved: Overdue alert emails: how to turn them off?

[Vignesh Jayagopal]

Hello, we are also started receiving this recently.

We want to stop this globally, as we have different mechanism for notifying users over due date. Please let me know how to stop this globally.