Remove Service Desk Agent

[Gary Walvin]

I'm trying to separate Software users from Service Desk agents, but if I uncheck Service Desk on the user's profile, it also unchecks software.

Same if I try to Revoke from Application access.

How do I separate them?

[Henrique Freitas · Accepted solution]

Hi Gary,

It's looks like a group permission issue.

Please go to User Management and click on Application Access. Click on View Configuration.

This screen will show you the default groups for each application. Take a look if the default groups are not the same for both application.

Please remember that you can always create a issue ticket on Atlassian Support.

Cheers,

Henrique Freitas

[Gary Walvin]

Hi Henrique, Yes, I tracked it down to that just after I posted, but it wouldn't let me answer my own question. Thanks

[Ingy Anees]

Hello,

I have the same exact problem, but I can't find "Application Access" under my "User management", or any other section.

Screenshot attached for my "user management" sub-menu.

I'm still in the trial period, but I don't think this is problem. so kindly how can I separate them?