SLAs doesnt work at some tickets

[Léon Zimmermann]

Hello Experts,

i have a problem with the SLA in Tickets.

Sometimes SLAs dont start in tickets but in other tickets they work fine...

Can you please help me?

Kind Regards

Léon

[Nguyen Tran]

Hi @Léon Zimmermann,

I would start with checking the condition when SLAs will start or stop; as well as the JQL for those SLAs. Try to reproduce the problem.

If you don't mind sharing those setting and sample where they don't work can help you troubleshoot.

Regards,

Nguyen