Salesforce Integration Suggestions

[Alec Jasanovsky]

Howdy my fellow jira masters,

I'm looking for the ability to automatically generate tickets based on an email sent to our salesforce support alias. 

Also wouldn't mind if it had the ability to pull information from say, campaigns, and create tickets as new campaigns are created. 

Considering just using API. Not sure what's the best bet. 

Thanks guys and gals!

[Alec Jasanovsky · Accepted solution]

Should have clarified that I wanted to do this without paying for anything. Anyhow, built it myself with API, thanks for suggestions though. 

[Jose Lobo (Solutions Architect at Exalate)]

Hey @Alec Jasanovsky 

We just released a new version of Exalate that allows you to integrate Salesforce with any of these products (Jira included).

We have a Freemium version that could work for you. Here is the guide that explains how to set it up:

• How to set up a Jira Salesforce Integration (Skip to step 1) 

Let me know if this helps,

[Aidin Mahmoodi _ServiceRocket_]

Hi Alec,

If you are using Jira Cloud, try our Salesforce and Jira Cloud Connector. If you are using Jira Server, you can take a look at Salesforce and Jira Server Connector.

Both Connectors work via APIs and provide you with tons of capabilities such as bidirectional synchronization, comment and attachment synchronization, one to many associations and so on.

Let me know if you have any questions or concerns.

Best,

Aidin

[Shubham Gupta]

Hi @Alec Jasanovsky 

You can try Sinergify- A Salesforce Jira Connector.

I hope it helps.

[Daniel Eads]

Hi Alec,

Have you had a go with ServiceRocket's Salesforce connector already? I'm not too familiar with SFDC personally but the connector does seem to have features I'd expect to use with any run-of-the-mill CRM. They're pretty responsive too if you need tweaks or slight feature adds.

If you do end up building something separate, lots of folks would be interested in seeing what you create!

Cheers,
Daniel

[Diana_Architect_ZigiWave]

Hey there, if you, at some point, decide to try something out-of-the-box, feel free to explore ZigiOps. It's a scalable no-code solution that allows you to connect bi-directionally the two systems, and transfer and sync any data/fields. It allows for customization so it can cover specific use cases. You can take a look at it just for future reference and even book a demo to see how it works. 

Regards, Diana (ZigiWave team)

[Malvi Goyal]

Hi Alec,

You can check out DXchange Integration Cloud. They offer a comprehensive Salesforce Plugin for Salesforce integration. It comes with an inbuilt data mapping tool and a parser for multiple format conversions for quick integrations. You can reach out to them and ask for a demo. They're pretty responsive too if you need tweaks or slight feature adds.

Do share your experience, how it turns out for you!

Cheers,
Malvi