Service Desk X-Form plugin Service desk not reachable error

[Xavier Vacaflores]

Hi Rodrigo,

I actually have the add on installed for Jira Server.

I just installed JIRA Service desk and Service Desk xForm and when I go to edit the X-Form Configuration I get the Service Desk not reachable error. No other details provided. Any idea why I might be getting that error message? I followed the instructions step by step.

Thanks,
Xavier

jira.png

[Valerie Boudreau]

We can't create any forms. We see this error and don't know how to fix it. 

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[Benjamin_C__John__Decadis_AG_]

Hey there,

sorry for the late response, but we are still investigating this issue. Until now we can not reproduce this bug. We are waiting for a public JIRA Service Desk API to improve our Add-on.

Kind regards,

Benjamin

[Eric Hofstetter]

We've had this plugin installed for about 2 weeks without issue.  I made some style changes this morning and came back to see the following error as well.  No matter how many times I close out and refresh, the same number are generated.

Our forms still work and are generating tickets, but I can't create any new ones.

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[Rodrigo Silva]

Hi Xavier, could you share with us the error message?

Also, please keep in mind that this add-on is not available for JIRA Cloud:

https://marketplace.atlassian.com/plugins/com.decadis.jira.servicedesk.xform

Cheers,

Rodrigo Silva

[Anuj]

Facing the same issue.

Here is the error log.

2016-10-06 16:12:06,354 http-nio-2990-exec-10 ERROR admin 971x8289x1 11i9w4t 127.0.0.1 /secure/admin/sdw-index!default.jspa [c.d.j.s.xform.rest.ServiceDeskContent] No route to host
[talledLocalContainer] 2016-10-06 16:12:43,054 http-nio-2990-exec-4 ERROR admin 972x10680x1 11i9w4t 127.0.0.1 /secure/admin/sdw-t-edit!default.jspa [c.d.j.s.xform.rest.ServiceDeskContent] No route to host
[talledLocalContainer] 2016-10-06 16:12:43,054 http-nio-2990-exec-4 ERROR admin 972x10680x1 11i9w4t 127.0.0.1 /secure/admin/sdw-t-edit!default.jspa [c.d.j.s.x.webwork.widget.Index] doDefault()

Anyhow, disabling then uninstalling and then re-installing the same plugin resolved my issue.