Sync issues between 2 Jira Cloud Instances

[Rahul]

We have 2 jira cloud instances

When a ticket is created in Project 1 in Instance 1, the same ticket should be created in particular project in Instance 2


Is this possible?

[Diana_Architect_ZigiWave]

@Rahul hi there. I see a lot of useful suggestions in the comments. Just to add one more - you can check out ZigiOps in the Atlassian marketplace. It's a fully no-code tool that can integrate and sync your Jira instances in minutes. Fully customizable, ZigiOps can sync any data (projects/tickets/etc.) and comes with advanced mapping capabilities. Feel free to explore it and even test via the free trial. 

Regards,

Diana

[Christophe De Beule]

Hi @Rahul

I am Christophe a solution engineer at Exalate.

Exalate is a decentralized bidirectional synchronization tool.

You can easily create a connection between your two jira instances, and have a triger in place to automate this process for you. No more manual work.

The ticket will out-of-the-box be fully bi-directionally syncronized, which means, if a field gets updated on either side, it will automatically update on the other side, you can change this to make it uni-directional if you so please.

Exalate is easy and straightforward to set-up and you can control exactly which data you want to send and/or receive. 

If you would like to see a customized demo of the product, please book a slot with us. 

Kind regards,

Christophe De Beule

[Katarzyna Szumilas_Deviniti_]

Hi @Rahul

As Jack already mentioned complex synchronization between two separate instances usually requires using 3rd party app. There are a couple of them available on Atlassian Marketplace.

These extensions let you create tickets automatically and copy over the issue data as custom field values, attachments, or comments. You can also configure them to synchronize statuses between the projects. The apps offer a 30-day free trial or even free demo sessions so you can check by yourself if it meets your needs.

I'm part of the team responsible for the Issue Sync Pro app.

Regards,
Kasia

[Jack Brickey]

There is a limited amount of syncing that could be achieved using Automation + create by mail but I don't believe it would meet your needs. For true sync you need to look ate an addon, e.g. Backbone

disclaimer - I have not used the example add-on and there are other options out there so you should research if you decide to go with an add-on.