TAT calculation in case of multiple Assignees

[Naven Kumar]

How can the time taken by each assignee be calculated for a JIRA, in case of multiple assignees throughout its lifecycle? 

Do these events get captured anywhere that can be used for performance analytics? 

[Amay Purohit_RVS · Accepted solution]

Hi @Naven Kumar 

For one stop solution, If you are open to try a mktplace app, pls do take a look at 

Time in Status Reports 

The "Time with Assignee" report will help you in your use case. You can easily compare the total time the issues spent with each assignee for the total lifecycle of the issue.

With this app you will be able to extract the age of your issues and also median and percentile reports. The app allows to group your statuses which help you to find the overall age of your issues. In the example below we have created a status group "Cycle Time". Similarly a group "Issue Age" can be created to combine all the statuses of the issue workflow.

Also the app has 20+ reports to meet a variety of time in status use cases. Do give it a try.

Disclaimer : I work for the vendor who built this app

[Valeriia_Havrylenko_SaaSJet]

Hi @Naven Kumar  👋

If you consider installing third-party add-ons, you can try marketplace add-ons. One if them is Time In Status add-on.

1. The usual Time in Status report. It shows you how long tasks were in each of the workflow statuses.

2. The Assignee time report will notify you of how much time each Assignee spent on each task.

3. Also you can see how long a task was in progress on each Assignee or how long it was Unassigned in Dashboard 

4. For more in-dept analysing try out Pivot view table. We can evaluate how much the time in the In Progress status has changed depending on the number of tasks, and we can also “dive deeper” and see which tasks have spent a lot of time.

You can also book a live demo - we'll show you the application inside out and answer all your questions.

Add-on have 30-day free trial and free up to the 10 users.

I hope you find this helpful 🚀

[Mehmet A _Bloompeak_]

Hi @Naven Kumar

Jira doesn't have a built-in solution for time in assignee. If you prefer using a marketplace app, you can try Status Time Reports app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status.

Here is the online demo link, you can see it in action and try without installing the app. For your case, you can have a look at Time in Assignee report.

App Features:

• This app has a dynamic status grouping feature so that you can generate various valuable reports as time in status, time in assignee, status entry dates and status counts, cycle time and lead time, resolution time, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month).

• You can search issues by Project, Issue Type, Status, Assignee, Issue Creation/Resolution Date(and any other Date field) and JQL Query.
• Status durations are calculated according to the working calendar you define. Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days.
• You can set different duration formats.
• You can export reports in CSV file format and open them in MS Excel.
• You can also add this app as a gadget to your Jira dashboards and reach “Status Time” from Issue Detail page.
• You can enable/disable access to Status Time reports&gadgets and Issue Detail page per project, users, groups or project role.

For further details, you can have a look at Status Time Reports How to Videos.

If you are looking for a completely  free solution, you can try the limited version Status Time Reports Free.

If you have any questions, feel free to schedule a demo with us.

Hope it helps.

[Gizem Gökçe _OBSS_]

Hello @Naven Kumar 

In order to calculate the time taken by each assignee I suggest you use a 3rd party app. For this purpose I can recommend Timepiece (formerly Time in Status) app, the oldest and leading Time in Status app in Atlassian Marketplace, which is built by my team at OBSS. It is available for both Jira Cloud, and Data Center. 

Timepiece mainly allows you to see how much time each issue spent on each status and on each assignee. 

Assignee Duration or Assignee Duration per Status reports  which shows how much time each assignee spent on each Status. These reports show a list of issues by default so you can see the metric values for each issue separately. Please refer to the screenshots below.

               

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well.

Timepiece reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. Visit Timepiece (formerly Time in Status) to explore and enjoy a 30-day free trial to experience the full range of features.

If you wish, you can also schedule a live demo. We will provide a comprehensive overview of the application and address any inquiries you may have.

Hope it helps,

Gizem