Team field behaves different in two instances with a similar setup

[Simon Otten]

Hi all,

I have set up a new JIRA instance today, the deails are

• Cloud
• Free plan
• Company managed project
• SCRUM template

I have added some Teams through "Teams" - "Create a Team" and wanted to add the Team field to my issues so that I can select the teams and create boards based on them. This worked perfectly fine in a JIRA instance with a similar set up, probably even the exact same set up, which was made a few months ago.

The problem that I have now is that the Team field I can add to the issue screen seems to be a different one. In the instance where it works it's a locked custom field that says "Associates a team to an issue. You can use this field to search and filter issues by team." and the type is "Team Picker (single team)". In my new instance it does not have a description and the Type just says "Team". That causes the drop down to always be empty with a message "plan specific teams can only be selected through a plan".

I don't have a clue where to even start looking, all I want is to have the same field I have in the old instance where I did everything the same way and just had it available and working. 

I'd be happy with just a pointer towards what I can investigate.

Thanks,

Simon

[Simon Otten · Accepted solution]

It seems this issue has now fixed itself (or there was a JIRA Cloud update).

[Simon Otten]

I just found the yellow box on this page: https://support.atlassian.com/atlassian-account/docs/using-atlassian-teams-in-jira-projects/

On this JIRA instance I am not an Advanced Roadmaps user, still the issue looks like what I have, any chance to check the status on that? Also what are sandbox pages? 

Thank you