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Tickets associated to multiple deployments.

Marshall Jones
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September 17, 2025

I'm configuring deployments as described in https://support.atlassian.com/jira-cloud-administration/docs/link-github-workflows-and-deployments-to-jira-issues/

It states:

 

If you include Jira work item keys (JIRA-*) in your commit messages, you'll see relevant deployments in the corresponding Jira work items. For instance:

  • Failed deployment #6 will appear in Jira work items JIRA-1 and JIRA-2

  • Deployment #7 will be visible in all related Jira work items (because none of the commits have been successfully deployed yet)

However, the behavior I'm experiencing is that every ticket is associated with every deployment even tho the deployments are marked as succeeded and when I look in the github API they appear successful as well. 


Here's an example of the successful deployments on the jira ticket - as you can see there's other deployments (e.g. PROXY-3248) being attached to this ticket which should not be associated since there was no commit included on that pr that references this ticket and the previous deployment for AR-96 was in the successful state. 

image.png

we can see the successful deployments in github as well. 

image.png

How do I debug why multiple deployments are being associated to unrelated tickets? Based on the documentation I expect that once a deployment is successful that that ticket is no longer going to be considered in scope of a deployment unless there's a related commit included to it but that's not the behavior I'm experiencing.

 

1 answer

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Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 21, 2025

Hello, Good day. I believe the deployment has been added with the work item key# PROXY or there are chances you renamed the project key PROXY and old key was referred in the deployment. Thanks!

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