Tool to schedule appointments

[Jessica CAURO]

Hello,

Our helpdesk service wants to be able to schedule meetings with users (installation of workstations, applications, etc.) from Jira Service Management.

This "calendar" would provide a global visual of all current / upcoming appointments for the team leader as well as for the technicians.

Do you know if there is a tool on the marketplace for this?

Thanks !

[Darshanaa _ServiceRocket_]

Hi there @Jessica CAURO 

Hope all is well. I recently came across this question and I'm happy to say that our team is in the midst of implementing something very similar to your ask above.

We currently have a prototype of this idea and would love to hear your thoughts/feedback on our prototype. 

Please let me know if you/your team would be interested to test it out.

Thanks & have a great day! :)

[Ste Wright]

Hi @Jessica CAURO 

I'd consider whether a tool is necessary - you could:

• Add custom date fields to track when an installation is taking place
• When a date is agreed upon, enter it into the appropriate field
• Visualise this data through a dashboard and/or Confluence to show a technician what they've got coming up today, in 3 days, etc
  • You could filter the queries which feed the dashboard to dynamically show based on logged in user - for example, if their tasks are based on assignee the JQL might be assignee = currentuser()

If you are very keen on the calendar view however, there are apps available on the Marketplace - check out Calendar for Jira - Plan Team Activities or if you're a Microsoft user, potentially Outlook Meetings for Jira

Or search the Marketplace for more options!

Ste

[Jessica CAURO]

Hello,

Thank you for your reply !

The app Calendar for JIRA - Plan Team Activities seems to match my needs!

I hadn't seen it while searching on the marketplace, thank you very much.