Unable to Receive Password Recovery Email for Atlassian Account

[avinash.nexios]

Dear Atlassian Support Team,

I am writing to seek assistance with resetting the password for my Atlassian account, which is associated with my Google account. Although I am receiving other emails from the Atlassian community, I have not received the password recovery email after attempting to reset my password.

Additionally, I tried to change my account's email address, but I was prompted to enter the old password, which I do not have since the account was originally created using Google authentication.

Could you please assist me in resolving this issue so that I can regain access to my account? Your help would be greatly appreciated.

Account created with this Email: avinash.nexios@gmail.com

Thank you for your support.

[Pears Whims]

Hi @avinash.nexios ,

I recommend checking out this guide from Atlassian:

https://support.atlassian.com/atlassian-account/docs/troubleshoot-login-issues-with-your-atlassian-account/

It covers various steps you can take to resolve login and password recovery issues.

Best of luck,
Pears.

[Pears Whims]

@avinash.nexios , hey

Was Your able to recover Your account? Would You like to share Your story?

Cheers,
Pears.