Unable to access tempo server documentation or tempo support

[Christophe]

When i'm trying to go to the tempo plugin documentation, i have a message : " your atlassian CLoud product are suspended"

and if i try to contact support https://tempo-io.atlassian.net/servicedesk/customer/portal/6

i have a forbidden error...

any tempo users have information about this ?

[Aliosha Romero · Accepted solution]

Hi again Christophe and all,
We just wanted to let you know that the incident has now been resolved. Thank you again for reaching out, and please let us know if you need further assistance.

Kind regards,
Aliosha
Tempo Support Team

[Aliosha Romero]

Hi Christophe,
Sorry for the inconvenience.

We are investigating the root cause of this situation and working tirelessly on a solution.

Please follow our status page to get an alert as soon as a resolution has been implemented.

Kind regards,
Aliosha
Tempo Support Team

[Dave Mathijs]

Hi @Christophe , the error message you are receiving refers to Cloud, the tags you added in the question refer to Server. Can you please confirm which hosting type you're on?

[Christophe]

Hi Dave, i confirm i'm on a jira-server, nethertheless, the message is from the tempo documentation internet site (https://tempo-io.atlassian.net/wiki/spaces/THC/pages/244253408/) .

like if Tempo has not renewed  his Atlassian cloud subscription for his products documentation.

[Dave Mathijs]

Correct, this is referring to Tempo not having renewed the Cloud subscription for their site tempo-io.atlassian.net, ouch!