Unable to add product to existing site

[Ronald Grentzius]

Currently we are usign Jira Service management and I would like to add Jira Workmanagement to our site. When I add the product/license via 'administration' to our existing site, an error is displayed in the last step. In English the message is:

We are experiencing technical difficulties. A technical problem occurred while loading this page.

This has been for some days now and I cannot find any solutions online, nor am I able to reach someone at Atlassian about is. Any tips?

[JM Perrot · Accepted solution]

Hello @Ronald Grentzius,

In your billing menu, do you see the added product? Or is the issue that you can't access JWM?

According to this link: https://status.atlassian.com/, everything appears to be working fine. If the problem is that you can't add the product to your instance and you've followed all the steps to add JWM correctly, I suggest raising a support ticket through this URL: https://support.atlassian.com/contact/#/

Take care, and don't hesitate to provide more details if needed.

[Ronald Grentzius]

Hello @JM Perrot , thank you for the quick reponse! The product isn't added to our site. I can access work management, but I cannot start a new project due to the missing license. I will raise a ticket through the link.

BR Ronald