Unexpected failure occurred when Import data from Pivotal Tracker

[Sue Webber]

I have managed to import 6 of 8 projects with this XML backup.

But 2 projects are throwing this error.

I am running on the H2 DB so I cannot follow the fix proposed in the link

https://confluence.atlassian.com/jirakb/unexpected-failure-occurred-when-import-data-from-pivotal-tracker-815252251.html

Does anyone have an idea how to resolve this on an H2 DB ?

This is a once off process as I am merging two cloud instances as these are interim steps.

2019-11-15 08:19:39,978 JiraTaskExecutionThread-66 WARN sysadmin 499x9394x2 q6vlju 0:0:0:0:0:0:0:1 /secure/admin/ProjectImportSelectProject.jspa [c.a.j.i.project.handler.RegisterUserMapperHandler] Missing 'email' field for User entry id = 10672
2019-11-15 08:19:39,978 JiraTaskExecutionThread-66 WARN sysadmin 499x9394x2 q6vlju 0:0:0:0:0:0:0:1 /secure/admin/ProjectImportSelectProject.jspa [c.a.j.i.project.handler.RegisterUserMapperHandler] Missing 'email' field for User entry id = 10674
2019-11-15 08:19:40,540 JiraTaskExecutionThread-66 ERROR sysadmin 499x9394x2 q6vlju 0:0:0:0:0:0:0:1 /secure/admin/ProjectImportSelectProject.jspa [c.a.j.imports.xml.DefaultBackupXmlParser] Unexpected import failure
java.lang.NullPointerException
at com.atlassian.greenhopper.imports.LexorankPreImportHandler.addFieldMapping(LexorankPreImportHandler.java:94)
at com.atlassian.greenhopper.imports.LexorankPreImportHandler.handleEntity(LexorankPreImportHandler.java:78)
at com.atlassian.jira.imports.project.ao.handler.ChainedAoSaxHandler.endRow(ChainedAoSaxHandler.java:289)
at com.atlassian.jira.imports.project.ao.handler.ChainedAoSaxHandler.endElement(ChainedAoSaxHandler.java:193)
at com.atlassian.jira.imports.project.ao.handler.ChainedAoSaxHandler.endElement(ChainedAoSaxHandler.java:151)

[Shradha Singh]

Hi

I am also facing the same error while importing complete project from JIRA Server to JIRA Data Center. Do you have any solution for this ?

Regards
Shradha