User Cannot Log In

[Bart Bartholomay]

I invited user to join. After receiving email, he signed up, but now he cannot log in.

I have his user name and password, and when I try to log in using these credentials from my machine, I can't log in either.

I haven't a clue where to start debuggin this.

This is a brand NEW CLIENT! And needs to work now.

[TimT · Accepted solution]

Check the application access page in the admin console and make sure the user has been granted access to one or more apps. If so, I'd recommend opening a request at support.atlassian.com so that one of our engineers can look and see what's wrong.

[TimT]

Also check that the user is a member of a group (generally, "users") that has "JIRA Users" permission.

[Bart Bartholomay]

That's set properly. The error message at log on states that the user 'hasn't been given permission to log in'.

Is there another place where this might be toggled?

[Bart Bartholomay]

That's got it Tim. Thanks so much for your prompt response. Goo thing the client's on the West Coast and isn't in the office yet. :-)