Webhooks All Erroring with 500 : Internal Server Error on Atlassian Cloud

[Philippe Mesritz]

I've tried four different webhooks ranging from Requestb.in to Freshdesk to Slack and all of them have the same error.

Error submitting WebHook data. Please retry later.<p>Status: 500 : Internal Server Error

This is on Atlassian Cloud within JIRA.  Does anyone have suggestions for me or know what might be causing this?

[AgentSmith]

For anyone seeing this … support was able to determine a NullPointerException occurred in the logs as soon as the main Webhook page loaded.

To remedy this, support needed to manually remove the hook from the database. 

[Adrian Stephen]

The bug is fixed in the 6.4.3 JIRA version.

Meanwhile the developers have released a new jira webhooks plugin version, so it can be installed to remedy the issue right away. It is available in our public maven repo: https://maven.atlassian.com/content/repositories/atlassian-public/com/atlassian/jira/plugins/webhooks/jira-webhooks-plugin/1.7.3/jira-webhooks-plugin-1.7.3.jar

Please do not upload this .jar file. You have to drop it into the atlassian-bundled-plugins folder and restart JIRA.

The bug is fixed in the 6.4.3 JIRA version.

Meanwhile the developers have released a new jira webhooks plugin version, so it can be installed to remedy the issue right away. It is available in our public maven repo: https://maven.atlassian.com/content/repositories/atlassian-public/com/atlassian/jira/plugins/webhooks/jira-webhooks-plugin/1.7.3/jira-webhooks-plugin-1.7.3.jar

Please do not upload this .jar file. You have to drop it into the atlassian-bundled-plugins folder and restart JIRA.