Welcome page keeps redirecting to 'WelcomeToJIRASoftwareV2.jspa?ep_click_type=primary’

[Nicolas LACOUR]

Hello,

I've not been able to create a bug ticket on jira.atlassian.com. I have the error message 'user doesn't have "Assign issues" permission' when i click 'Create', so i post a message here.

One of our customers can't reach the Welcome Page (this happened suddenly, everything was fine for months, and today this bug appeared).

He is automatically redirected to " https://[our-instance-name].atlassian.net/secure/WelcomeToJIRASoftwareV2.jspa?ep_click_type=primary. ", which leads to a 404 page.

So he has to erase the "‘WelcomeToJIRASoftwareV2.jspa?ep_click_type=primary’" part manually to reach our Jira instance, but this bug keeps repeating when he keeps on navigating.

I've seen that this bug already happened before, but it was seen as "Fixed" by Atlassian.

https://jira.atlassian.com/browse/JRACLOUD-42192

But it is not fixed, it's back!

Is Atlassian team working on it ?

This is a major disagrement in Jira use.

Thank you

[Keri · Accepted solution]

Hi Nicolas, 

You cannot create bug reports on our public facing Jira, but our support team can create them if they are able to reproduce the issue. 

I've raised a support ticket on your behalf, and our Cloud team will be able to look into the matter further for you. 

Thanks for your patience! 

Cheers, 

Keri

[Nicolas LACOUR]

Thank you Keri