Where are changes to user properties stored in Jira database?

[John Dorapalli]

I am updating email for a user account and the change is getting reverted. I am unable to find anything about this in the logs or in the database.

I want to know if there is change history table for cwd_user table or is there a way to track the changes made to user properties or cwd_user table?

Any other inputs to track this are appreciated.

Thanks in advance!

[John Dorapalli · Accepted solution]

This is related to cache corruption. 

The actual values in the database are correct but the value display on Jira interface are different.

I got it resolved following the commands provided by atlassian support below.

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The following command is recommended to be executed on each server node locally to clean up the Jira cache:

curl -v -X DELETE -u JiraUser:JiraPassword -k https://JiraURL/rest/internal/1.0/cache/app 

where JiraUser:JiraPassword must be your Jira administrator credentials and JiraURL must be the server IP and port of each node. Do not use Jira base url, as it can randomly pick a node.

It is strongly suggested running the commands during non-working hours, since this can be very expensive and take some node down during the execution.

[Nic Brough -Adaptavist-]

There's no record of change in embedded crowd.

How are you changing the email?

[John Dorapalli]

Using Jira admin interface.

[Nic Brough -Adaptavist-]

Ok, can you get access to the logs?  See what happens in <jira home>/log/atlassian-jira.log when you click "update" on that screen

[John Dorapalli]

Nothing related to the change in the logs.

I Just see the cache replication queue entries getting added to the logs.

Do you have a search term you want me to look for?

[Nic Brough -Adaptavist-]

I'd want to look for "tuser", but if there are no errors in the log at that point, I wouldn't worry about it.

What type of user directory is it?  Internal?  External LDAP/Crowd/something?

[John Dorapalli]

We use Jira Internal Directory.

Yes, I do not see any errors in the logs during that time. Searching on username did not fetch any results either.

[Nic Brough -Adaptavist-]

OK, I'm stuck, I've only ever seen that either throw errors into the logs, or happen with external user directories.

I think this one probably needs to go to Atlassian support!

[John Dorapalli]

Thank you @Nic Brough -Adaptavist- !

I will contact Atlassian support.