Word document attached to JIRA won't open

[Steve Swett]

I'm using MS Office 2013.  I created a simple Word document with the words "This is a test document" then saved it and attached to a JIRA cloud issue using the "Browse" link.  When I try to click it in the issue to open it, it downloads it but then gives a pop-up window "Word experienced an error trying to open the file."

We just noticed the problem for the first time this weekend.  What's up?

[lavitz slambert · Accepted solution]

Does this happens with all word docs you use? Last time I saw that it was protected view that was giving me the headache :

http://answers.microsoft.com/en-us/office/forum/office_2010-word/word-experienced-an-error-trying-to-open-the-file/07b539fa-c641-e011-9767-d8d385dcbb12?auth=1

Try above method and see if it will do the trick.

Thanks and Regards,

Lavitz - the guy that uses Confluence on Windows as a Hobby!

[Steve Swett]

That did it for me, Lavitz. Thanks! A more seamless way to work with Word attachments in JIRA Cloud would be nice - since I experience the problem even if I upload the file and then download it again. At least you pointed me in the right direction! Eventually, we'll move to Confluence.

[lavitz slambert]

Glad to hear I was able to help buddy, you are more than welcome :D.

[Mark Norman]

This only occurs when using IE to access JIRA Cloud.

If I use Chrome then there is an Open button displayed and the attachment will open when the button is clicked.

[Steve Swett]

We've been using Chrome.  Thought I'd test IE for kicks.  Problem occurs in Chrome and IE.

[Deleted user]

I agree with the IE issue. This happened to us with files being hosted in an Atlassian tool and download it using IE. Try another browser.

[Mohammed Khadir]

The one thing I can think of and it could be that .docx files are not being downloaded correctly because of JAVA. I had the same problem with IE. It took a little troubleshooting to figure out the issue.

[Steve Swett]

No, the document name is simply this:

This is a test.docx

[Paula Silveira]

Steve,

Does the document name contain any special character? This issue might be related to CONF-31088.

Thanks and regards,
Paula Silveira