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Re-authorize Microsoft's access to incoming mail

Nils
Nils
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July 12, 2024

Hi. So I re-authorized all MS mail servers. Jira tells me "It's done". But unfortunately no mail that is send to the respective mail servers will generate a Jira ticket. It worked - now it doesn't. Looking at the mail's inboxes, we can see that mails will come in - but no tickets are generated. Is it possible that we do have to wait til the migration is complet on July 19th?

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Devi
Devi February 14, 2025

I am getting the same issue . Going to raise a support ticket. Will post what happens.

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John Funk
John Funk
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July 12, 2024

Hi Nils - Welcome to the Atlassian Community!

It's probably best for you to go ahead and open a support ticket with Atlassian to get their answer. Please post back here with what the say/resolution. Good luck!

https://support.atlassian.com/contact/#/

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