car reservation on Jira

[Mattia Battan]

hello everyone,

in the company we use Jira service management to allow users to create an issue by requesting a temporary company car. I created the “plate” fields, with a list of car license plates, pickup and return date. Also there is an app, with a calendar, that shows the license plate already in use or not. I would like to implement, that when they select a plate already assigned to some issue in the same selected time frame, a pop-up or something appears, telling the agent that the plate is already in use. So they don't have to go out of the ticket and look on the calendar. What is possible to do?

Thanks

[Nadhila Savira]

Hi Mattia,

As Vronik said, some things can be solved by Automation. However, I must say that it won't be as straightforward as just that, due to the calendar part.

JSM would need a way to get the info from the calendar, do some checks, and automate the actions afterwards. Here's a page on Automation for you: Automation overview 

To get you started, it would be a great idea to see if our marketplace has the integration/app that you need to allow JSM to check the calendar. Here's the link: Atlassian Marketplace

Moreover, if you require professional assistance to come up with a solution for you, you may seek help from our Atlassian Partners here: Partner Directory

[Vronik]

Hi

I think your ideal solution is automation

Regards

[Mattia Battan]

Hi Vronik,

do you have any idea how possible to do this?
I've thought about it a lot, but I wouldn't know how to get it to read among all the open issues + assigned license plate, the range of pickup + return date and most important to trigger something that alerts the agent right away.
Thanks