database monitorin link didn't work

[Nairi salma]

Hi

when using database monitoring link , an error occured:

An error occurred whilst rendering this message. Please contact the administrators, and inform them of this bug. Details: ------- org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getGraphs' in class com.atlassian.jira.plugins.monitor.database.MonitorDatabase threw exception

[Michael Wolfe]

I recently ran into this issue working with a client, and running the install_fontconfig.sh in /bin fixed the issue for us.  We were also seeing a notice about fonts not being installed as well in the environment, which was also resolved.

https://confluence.atlassian.com/jirakb/health-check-fonts-965568867.html

[Brant Schroeder]

@Nairi salma Did you recently upgrade?  What is showing up in the logs, same error?

[Nairi salma]

Hi @Brant Schroeder 

yes we recently update jira , il the log we have the same error

Thanks

[Nairi salma]

hi

issue solved by changing native java used by Jira

[Matias Vivas]

pls can you give more details? how do you do it, for which version of jira? to which jre?

[Nairi salma]

Hi

this problem is solved by changing default jdk used by  8.22.2 jira  version

thanks

[Matias Vivas]

my jira 8.22 comes with jre 11.0.13, which version you propose?

[Nairi salma]

we didn't use the default jre provided by jira

we installed oracle jdk 11 on the system and changed JAVA_HOME on setenv.sh to point to new JDK 

this solution solved all issues related to jre ( plugin starting, Fonts, database monitoring ...) 

Thanks