how to see a list of users who access an Application? (ex: JMWE, EazyBi, Tableau Connector Pro)

[RIZKY JTUASIKAL]

We have several applications in our Jira (such as JMWE, EazyBi, Tableau Connector Pro).

how to see the list of users who accessed the previously mentioned apps? (for example, in the form of the user's email account)

[Ilze Krauze · Accepted solution]

Hi,

In eazyBI you can enable collecting usage statistics, and from that moment on all report executions and source data import events will be stored in a separate usage statistics account. You can then use a set of default reports or create new ones to see the overview of daily usage, see top executed reports and dashboards, reports with errors, slow reports, or rarely used reports.

More about eazyBI usage statistics here: https://docs.eazybi.com/eazybi/set-up-and-administer/manage-accounts/usage-statistics

Kindly,

Ilze, eazyBI support

[Nic Brough -Adaptavist- · Accepted solution]

Hi Rizky,

I am sorry that the answer you got before was misleading - it was generated by an AI that has no understanding of your question or Atlassian software.

There is no way to do this.  Each app interacts with its host in different ways and you would have to have the vendors of each app code performance-sapping logging into every part of their app to enable it.

Some would be easier than others - some apps have a front end (like Eazybi) that people have to visit, so you could easily capture that, but others are more embedded.  JMWE for example provides functions that users don't have any idea that they might be using.   A user doesn't choose to run a post function, they do it as part of "I want to move a card to the next column".

May we ask why you want this data? 

If you are trying to reduce your dependency on apps, I'm afraid this data will not really help you, you need to be analysing your users needs, not volume of usage.

[RIZKY JTUASIKAL]

Hi @Nic Brough -Adaptavist- ,

Sorry for the late response.

and thank you very much for the answer, I really appreciate it. :)

[Suprija Sirikonda _Appfire_]

Hi @RIZKY JTUASIKAL,

Can you provide more details of the below? Specifically what do you mean by "accessed the apps" and "user's email account"

list of users who accessed the previously mentioned apps? (for example, in the form of the user's email account)

Do you mean the list of users who added/modified a configuration provided by those apps? 

Regards,

Suprija

[RMahajan]

Hi @RIZKY JTUASIKAL ,

Check the following steps, maybe they will help you:

1] Check App Documentation:

• Visit the documentation or support pages of each app or integration you're interested in. Some apps provide logs or usage reports that can include user activity.

2] Audit Logs:

• Jira Cloud provides general audit logs that capture certain actions, but the level of detail can be limited. Check the audit logs in Jira settings.

3] Third-Party Solutions:

• Some third-party solutions or security tools may offer more comprehensive audit capabilities. Explore if there are any apps or integrations specifically designed for user activity tracking.

4] Contact App Vendors:

• Reach out to the support or sales teams of the specific apps you are interested in. They may be able to provide information or guidance on tracking user access.

Hope it will help!

Regards,
RMahajan

[Nic Brough -Adaptavist-]

Please, stop trying to use AI to answer questions without checking the results.

Three of these points are wrong, and the fourth not a lot of use.