is there any way i can change the format or the outlay of the notification mail in service desk??

[Vladimir Horev _Raley_]

Hi ankit,

You can use our add on to customize notifications from SD on the cloud. Add-on is available here:

https://marketplace.atlassian.com/plugins/net.vacom.jirassimo/cloud/overview

Cheers,

Vladimir

[Marcus Silveira]

Hi Ankit,

We do have this feature in our backlog here but there's no ETA for when this will be available yet.