jira service desk configuration

[John carr]

was wondering what control you have around fields within the service desk. When the customer raises a ticket can you populate stuff like customer name, customer email, customer telephone number, person who raised the tickets name etc within the ticket itself in Jira.

Thanks

[Paulo Hennig]

Hello John,

In additional with Adalberto Response, if you go to the People tab (Service Desk > SDS Project > People > Customer), you can check the customer profile with the information about Full name, username, project role, email and activity stream.

If a customer logs in on the Customer Portal, he can edit the settings like name, email and set his correctly timezone.

[John carr]

thanks for your help but sorry to be dumb but I cant see this anywhere - People tab (Service Desk > SDS Project > People > Customer),

[Adalberto Schneider]

Hi John,

There is an documentation that may help you.

https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Managing+service+desk+notifications

Cheers,

Adalberto