only allow issue creation through forms

[Oskar Stedt]

Can I restrict Jira issue creation to strictly go through forms? i.e. it can not be done through the "Create" button at the top (or that the button would lead to the form link).

[Felipe Silva]

So forms have been rolled out to Jira software as of 2025, wondering if there is a way to acomplish what OP was asking.

I would like to restrict a project for folks to be able to create issues via form only, and not via create issue

[Trudy Claspill]

Hello @Oskar Stedt 

With what type of project are you working - Jira Work Management, Jira Software, or Jira Service Management?

And how have you produced the forms?

I don't believe there is any method to redirect the Create button/operation in Jira to a secondary form.

Can you explain the problem you are trying to solve with this implementation? Perhaps we can suggest an alternative.

[Oskar Stedt]

Hi Trudy,

It is a project in Jira Software, although over time the use of the board has shifted to more of a Service Management type of project. We use the board to track tasks within the team, but since a lot of tasks come from other teams, I thought it would be helpful with a form and utilize required responses to make sure they don't create tickets with insufficient information.

I created the form in project settings. I suppose there isn't a way to change the type of project from Software to Service Management?

Thanks,

Oskar

[Trudy Claspill]

How did you create forms under Project Settings in a Jira Software project? That is not a native option for such projects. Are you using a third party forms app or are you part of an Early Access Program for forms for Jira Software?

It isn't possible to change the type of a project. You would need to create a new Service Management project and move the issues from the Software project to the new project. Depending on how many issues you have, it may be better to wrap up those keeping them in the current project and start the Service Management project for any new issues going forward.

[Oskar Stedt]

I guess I must be part of the Early Access Program, it's not a third party app:

When I start the new service project, will I be able to all the automations for the current project?

[Trudy Claspill]

It appears that Forms are available in JSW in a Premium subscription, as I do see the option there. Previously I was looking at an instance that was not on a Premium subscription.

As to your question about automations, I'm not sure I understand it.

Your existing Automation may work correctly against your new project, first assuming that you change the Project scope of the automation to include the new project. However, it really depends on the detail of the Automation rules and the configurations of both projects.

[Oskar Stedt]

Ok, I'll just try and hope for the best then.

Back to the migration of project types; I just stumbled upon this thread, how come this isn't possible in my case?

How do i move a JIRA Software project to Service D... (atlassian.com)

[Trudy Claspill]

That post is from 2018. The functionality had previously been available for Jira Server and Data Center and might still be available there.

It might have been available for Jira Cloud also. But it simply is not available on Cloud now.