"Unassigned" user avatar missing in JIRA Cloud instance

[Kyle Fritz]

The avatar for the "Unassigned" user is missing and replaced by a broken link/image. See the screenshot.

There is a similar question about how this happens in JIRA server. Do I need to access some local artifact to troubleshoot this in Cloud?

Thanks!

Edit: I was referred to an existing bug tracking this issue. https://jira.atlassian.com/browse/JRACLOUD-74059. Please let them know it's affecting your teams if you get the chance.

[Chris Duvall]

I also have the same issue.

[Umair Khalid]

same

[Ian Wayne]

Same here.

[MD]

Experiencing the same issue for the last 12 hrs...

[Jack Brouwer]

Same issue, seems avatar-cdn.atlassian.com is down entirely.

[Gil]

same issue.

[Derek Hansell]

This appears to be fixed now.

[Ben Whitlow]

I just commented on the official ticket. 

Basically the old avatar management uses a CNAME to point to a destination that no longer functions.  The new avatar management url actually already has the default icon. 

Failing URL: https://avatar-cdn.atlassian.com/default?size=24&s=24 

(CNAME points to dvez5bs0hjtmq.cloudfront.net)

Working URL: https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/default?size=24&s=24 

(CNAME points to dbx4mvc16djf5.cloudfront.net)

[Ryan Shillington]

Where is the official ticket?

[Dave Liao]

@Ryan Shillington looks like this is: https://jira.atlassian.com/browse/JRACLOUD-74059

[Jovana Markovic]

I still can see the issue in Jiira cloud. where can I change the url of the image?

[Manuel Venegas]

All good now. Thanks team.

[Tilo Baller]

Yep, it's fixed!

[Vitalii Knyr]

Fixed for me

[Ian Sheffield]

Same - drives me insane!

[Zigmars Rozentals]

Same here :( 

[Ben Whitlow]

I just commented on the official ticket. 

Basically the old avatar management uses a CNAME to point to a destination that no longer functions.  The new avatar management url actually already has the default icon. 

Failing URL: https://avatar-cdn.atlassian.com/default?size=24&s=24 

(CNAME points to dvez5bs0hjtmq.cloudfront.net)

Working URL: https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/default?size=24&s=24 

(CNAME points to dbx4mvc16djf5.cloudfront.net)

[Marius Kurseth]

Geez, not fixed yet... just raised a ticket about it.

[Eddie]

Same.

[Mark Ahnell]

Same here, it's trying to hit https://avatar-cdn.atlassian.com/default?size=24&s=24

[Alex Wack]

Chiming in to report the same issue

[Tilo Baller]

Same here. Image address is: https://avatar-cdn.atlassian.com/default?size=24&s=24

[Brian Pfister]

Here too

[Derek Hansell]

Same problem here.

[Marcelo Oliveira]

I use the Jira cloud hosted and I have the same issue :/

[Olga]

Same here  :( 

[Barbara Hellmann]

Same here. Any ideas how to fix it?

[Manuel Venegas]

Same over here. Looks like a global thing.