what are queues

[Joel Chuah]

https://confluence.atlassian.com/servicedesk/queue-jira-service-desk-660967507.html

[Paulo Hennig]

Hello Ian,

Basically, the Service Desk queue will gather only issues from the Service Desk project you are in (You can't add tickets from Service Desk project B when you're in Service Desk project A). So you can have different queues related to reporters, issue types and other preferences that you can set which will allow to you have a better organization related to the incoming tickets.