when story is moved to cancelled, cancel all open subtasks

[CK]

I have a created a Jira Automation rule to achieve  when story is moved to cancelled, cancel all open subtasks. However, i am facing 2 challenges:

1. Out of 'N' Sub-tasks tagged to a story if atleast 1 of them is in done state ,when i move my parent story to cancelled all sub-tasks attached move to cancelled but not the one which is already in DONE state 

2. When i move back my story from cancelled to other transition state then the sub-tasks are still in cancelled state as rule was applied earlier.

[Tom Lister · Accepted solution]

Hi @CK 

You need to check if your workflow has a route from Done to Cancelled in order for the automation to process those sub-tasks.

When you move a Story out of Cancelled , you will need to create the automations necessary to process the sub-tasks back to a desired state.

[CK · Accepted solution]

Thanks everyone. This solution is perfect but our org doesnt allow to change the workflow so we kind of deferred this request

[CK · Accepted solution]

Unfortunately our org is not allowing any work flow changes only for respective project. This automation iam enabling only for 1 project out of 100s 

[Vedant Kulkarni_Trundl · Accepted solution]

@CK is it possible to share a snapshot of the rule configuration?

[Mark Segall · Accepted solution]

Hi @CK 

Are you saying these two challenges are what is currently happening or what you want to have happen?

[CK]

These 2 challeneges currently happening. How to overcome this ?

[Mark Segall]

Can you please share a screenshot of your rule as it stands today?

[Mathias Richter]

@CK - Just as a remark: You've to make sure that the workflow supports the transitions you configured. If it is not possible to transition from DONE to cancelled in the workflow, the automation can also not perform this change.