why i am not able to create project?

[Kajal Shah]

why i am not able to create project?

[Christian Czaia [Decadis AG]]

Maybe because you aren't a JIRA admin?

[Christian Czaia [Decadis AG]]

Look at the upper right corner. There should be a "cog" icon if you're an admin. Right between a question mark icon and your user avatar...

[Kajal Shah]

I am logged-in as administrator... please help me identify whether I am logged in as admin or not?

How do i know?

[Kajal Shah]

I dont have the icon "cog" between question mark and user avatar.... how do i get the admin rights?

The account I am logged in is created by me.

[Kajal Shah]

I got what the issue is.... thanks for helping me out...

[Troy Johnson]

If you do not have the icon "cog" you are not logged in as an administrator. By definition you will see the cog if you are an admin. Without the "cog" you cannot perform any administrative functions. Someone must have those credentials in your organization. They will have to go to the User Management | Global Permissions section and add you as a user to the JIRA addministrators (or JIRA System Administrator) group. See attached screen shot.

[Troy Johnson]

There could be several reasons for that but I would expect that it comes down to permissions. In order to create projects you need to be a member of the JIRA Administrators group. This a global permission level. You can find out more about different levels of global permissions here.