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Receive updates to email

Eitan yomtovian
Contributor
April 2, 2019 edited

Hello,

Today, I and other users of the system receive any changes made in the mail tasks to Outlook.
Is it possible to get mail only on specifics status?

Regards,

Eitan.

1 answer

0 votes
Jack Brickey
Community Champion
April 2, 2019

In your workflow for each transition there is a post function that fires a generic event. These events are what trigger the notifications. So if there is a generic event and if you get notified of these events then you will receive a notification for each one. Now, there are things you can do to quite the notifications:

  • remove the generic event from transitions that you do not want notifications to go out on. generally this is a bad idea because it impacts everyone and may impact addons if they also leverage the generic event, e.g. automation.
  • change the workflow so that user do not need to navigate thru multiple steps. Generally, I have found that creating strict workflows is undesirable. If users typically click thru a bunch of statues to get to the end then i would change it so that they could get there with one click. Im a fan of my statuses having the all transition whenever possible.
  • change the notification scheme for all or a few to lessen the email flood

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