Receiving notifications on own replies

[Kenneth Ejner Schläger]

Hello Atlassian Support,

We have a customer who, since September 22nd, has started receiving notifications for her own replies on tickets she created with us – not only when we reply.

In our current setup, the notification options appear to be “all or nothing,” and we don’t see a way to fine-tune this behavior.

Could you please confirm if there have been any recent changes to the notification logic, or if there is a way to configure it so that users do not receive notifications on their own replies, but still get them when others respond?

Thank you in advance for your help.

Best regards,

[Nikola Perisic]

Hello @Kenneth Ejner Schläger 

Following the feature request: https://jira.atlassian.com/browse/JRACLOUD-73112 , you don't receive notifications when you mention yourself.

[Kenneth Ejner Schläger]

Hello @Nikola Perisic 
It's not that the customer is tagging themselves – it just happens automatically when they post any message on a ticket in our service desk.