Reorder a field in the incident view screen

[Aggeliki K]

Hello, I am trying to reorder the field 'actual start' in the view and in the edit  screen.

In both screens the field is in the third position, but when viewing a ticket the field does not appear at this position. It is displayed in the 'More fields' section.

Is there another setting where I can reorder the fields that overrides the view/edit screen?

Also, when i fill the field with a value, the field is displayed in the details section.

Thank you in advance,

Aggeliki

[Aggeliki K · Accepted solution]

Hello @Marc - Devoteam ,

This field is not included in a request type, so I have set the position only in the screens

[Marc - Devoteam]

No on the issue vie section on the request type.

If you edit a request type, you have 3 tabs, request form, issue and workflow statuses.

Select the issue view section to adjust the order of the fields.

[Aggeliki K]

This worked perfect for me.

Thank you.

Regards,

Aggeliki Karagioule

[Marc - Devoteam]

Hi @Aggeliki K 

Look at the Issue View section of each request. First you will have to set the field to the context section and set in 3rd position there.

If this is a requirement for each request, you will have to repeat the action for each request.

This due to the fact an issue view on a request can have a different view then others depending on the request and field values that are most important

[Marc - Devoteam]

HI @Aggeliki K 

Look at the issue view tab on your Request Type

[Marc - Devoteam]

Hi @Aggeliki K 

Please accept my answer as a solution, if my answer helped to solve your request.

This will help other community member trying to solve the same.