Request Type field not showing on Jira screen

[Orry Wright-Larson]

When you try to create a ticket in Jira for our service management project it is defaulting to the issue view screen and not giving users the option to select a request type causing tickets to not go into the proper queues.

*This picture above is what I see when I create a ticket *

I have checked to make sure the field is on the screen at it is. I have noticed that only admins can see this field for some reason.

How do I make it so end-users can see this field when attempting to create a ticket within jira vs having to use a customer portal?

*This picture below is what an end user sees for the same project*

[Orry Wright-Larson · Accepted solution]

Reposted question here https://community.atlassian.com/t5/Jira-Service-Management/Request-Type-field-not-showing-on-Jira-screen/qaq-p/2511942?utm_source=dm&utm_medium=unpaid-social&utm_campaign=P:online*O:community*I:social_share*

[Mohanraj Thangamuthu]

Hello, Good day. Please re-post this query in our Jira service management community forum : https://community.atlassian.com/t5/Jira-Service-Management/ct-p/jira-service-desk