Rest API - Not getting accountId web response

[DL_PGF]

I'm trying to pull out the accountId based on an email address using automation.

1. My web request url is <jira_url>/rest/api/3/user/search?query={{issue.customfield_10094.urlEncode}}
2. Http method: GET
3. Web response body: Issue data (Jira format)
4. Headers
   1. Authorization: basic <api_token>
   2. Accept: application/json

When i try to validate web request config with a project key, I see the payload with my custom field value:

"customfield_10094": "my_email@email.com",

But when I log {{webResponses.body.first.accountId}}, it turns up empty. What am I doing wrong?

[Fernando Eugênio da Silva · Accepted solution]

@DL_PGF 

I have the same API using this:

1. My web request url is <jira_url>/rest/api/3/user/search?query={{issue.customfield_XXXX.urlEncode}}
2. Http method: GET
3. Web request body: EMPTY
4. Headers
   1. Authorization: basic <api_token>
   2. Accept: application/json

And finally I'm get the web response using this variable: {{webResponse.body.accountId}}

Seeing your details, maybe you just need to avoid to get first in your web request response.

Have you tried this?

[DL_PGF]

I updated with Web request body: EMPTY and {{webResponse.body.accountId}}, but still getting an empty value. 

Audit logs:

Action details:

USER CONDITION

The following issues passed:

<key>

SEND WEB REQUEST

Successfully published web request

LOG ACTION

Log

my_email@email.com (customfield_10094) and <EMPTY> {{webResponse.body.accountId}}

[DL_PGF]

I've also tried {{webResponse.body.emailAddress}} and {{webResponse.body.accountType}} and it returns nothing.

When I do run <jira_url>/rest/api/3/user/search?query=my_email@email.com, I get a json response and can see accountId, emailAddress, accountType and lots of other data.

[DL_PGF]

I have a suspicion that my headers are not correct, even though I get a 200 response. Can you give me an example of how it should be?

[Fernando Eugênio da Silva]

@DL_PGF 

To Header I'm using my token converted to base64. Similar to this: Basic XXXXX.

You can conver get this base64 converted token in Postman headers if you're using Postman to test or you can generate a base64 token converted using some websites, like this one: https://base64.guru/converter

In the left side fill the box with the content: your-email:your_api-token. Click to encode to base64. Then copy the result and in your automation your header need to be like this:

Basic your-token-x64

Here a full print of my automation rule to test it.

URL: https://jira_site/rest/api/3/user/search?query={{issue.customfield_XXXX}}

Method: GET

Web Request Body: EMPTY

And ensure that you has checked the option: Delay execution of subsequent rule actions until we've received a response for this web request

And it works perfectly. Could you review your web request and response body to ensure that is similar as this one?

[DL_PGF]

thank you so much! I got it working now. Sooo appreciate you!

[Andrés Enrique Cárdenas]

thank you Fernando, encoding in 64  your-email:your_api-token also solved the issue for me