Role Page Doesn't display

[Marzi Goodarzian]

Hi

After we run a new Jira and fixed bugs, today ; role page doesn't show any thing! also permission edit page.

like below picture:

How can I fix bug?

Thanks

[Pavel Junek · Accepted solution]

Hi @Marzi Goodarzian 

Thank you for sharing your Atlassian Jira log.  

Looks like there may be a problem with the Script Runner addon.

This looks like a problem with the Jira cache. You can try to clear the Jira internal cache using the Script Runner - see the instructions Clear Jira or Groovy Caches 

If that doesn't help, you can try restarting Jira with a clear cache:

• Stop the JIRA instance
• Delete JIRA_HOME/plugins/.bundled-plugins and JIRA_HOME/plugins/.osgi-plugins (just these two)
• Restart JIRA

Alternatively, you can try Jira Safe mode and see if any of the addons are causing the problem - Disabling and enabling apps 

Pavel

[Marzi Goodarzian]

Thanks @Pavel Junek 

Your solution was very useful.

Thank you

[Pavel Junek · Accepted solution]

Hi Marzi,

Looks like you may not have any roles set up in the project yet. Please try adding someone using "Add users to role".

If there should be users, can you please look at the Atlassian Jira log file to see if there is an error when you reload this page?

Thank you 

Pavel

[Marzi Goodarzian]

Hi @Pavel Junek 

I added users to roles before, 

I read logand see this error:

021-09-01 16:34:22,561 http-nio-80-exec-1 ERROR jiraadmin 994x81072x2 nklnxo 172.30.22.111,192.168.179.1
/rest/scriptrunner/1.0/message [c.a.plugin.servlet.DefaultServletModuleManager]
Unable to create new reference
LazyLoadedFilterReference{descriptor=com.onresolve.jira.groovy.groovyrunner:
scriptrunner-rest-resource-common-filter (ScriptRunner REST resource - Common),
filterConfig=com.atlassian.plugin.servlet.filter.PluginFilterConfig@29809186}
io.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.RuntimeException:
Could not identify Bundle at location <reference:file:
/home/pds/jira_home8.2.3/plugins/.osgi-plugins/transformed-plugins/atlassian-admin-quicksearch-jira-2.3.3_1570104388000.jar>
at io.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:156)
at io.atlassian.util.concurrent.LazyReference.get(LazyReference.java:116)
at com.atlassian.plugin.servlet.DefaultServletModuleManager.getInstance(DefaultServletModuleManager.java:430)
at com.atlassian.plugin.servlet.DefaultServletModuleManager.getFilter(DefaultServletModuleManager.java:423)
at com.atlassian.plugin.servlet.DefaultServletModuleManager.getFilters(DefaultServletModuleManager.java:288)
at com.atlassian.plugins.rest.module.servlet.DefaultRestServletModuleManager.getFilters(DefaultRestServletModuleManager.java:127)
... 30 filtered
at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:55)
... 13 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 57 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 16 filtered
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
... 3 filtered
at com.pds.jira.PDSBase.doFilter(PDSBase.java:219)
at com.pds.jira.rtl.RTLLayoutFilter.doFilter(RTLLayoutFilter.java:61)
... 3 filtered
at com.pds.jira.PDSBase.doFilter(PDSBase.java:219)
at com.pds.jira.cal.PersianCalendarFilter.doFilter(PersianCalendarFilter.java:38)
... 19 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:183)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:136)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:89)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:126)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:115)
... 4 filtered
at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:37)
... 8 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 26 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 25 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
Caused by: java.lang.RuntimeException: Could not identify Bundle at location <reference:file:/home/pds/jira_home8.2.3/plugins/.osgi-plugins/transformed-plugins/atlassian-admin-quicksearch-jira-2.3.3_1570104388000.jar>
at com.atlassian.plugins.rest.module.scanner.AnnotatedClassScanner.scan(AnnotatedClassScanner.java:56)
at com.atlassian.plugins.rest.module.OsgiResourceConfig.scanForAnnotatedClasses(OsgiResourceConfig.java:96)
at com.atlassian.plugins.rest.module.OsgiResourceConfig.getClasses(OsgiResourceConfig.java:88)
at com.atlassian.plugins.rest.module.scope.ScopeResourceFilterFactory.lambda$null$1(ScopeResourceFilterFactory.java:58)
at java.util.Optional.map(Optional.java:215)
at java.util.function.Predicate.lambda$and$0(Predicate.java:69)
at java.util.stream.ReferencePipeline$2$1.accept(ReferencePipeline.java:174)
at java.util.Spliterators$ArraySpliterator.tryAdvance(Spliterators.java:958)
at java.util.stream.ReferencePipeline.forEachWithCancel(ReferencePipeline.java:126)
at java.util.stream.AbstractPipeline.copyIntoWithCancel(AbstractPipeline.java:498)
at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:485)
at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:471)
at java.util.stream.FindOps$FindOp.evaluateSequential(FindOps.java:152)
at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)
at java.util.stream.ReferencePipeline.findFirst(ReferencePipeline.java:464)
at com.atlassian.plugins.rest.module.scope.ScopeResourceFilterFactory.create(ScopeResourceFilterFactory.java:64)
at com.atlassian.plugins.rest.module.OsgiServiceReferenceResourceFilterFactory.create(OsgiServiceReferenceResourceFilterFactory.java:33)
... 8 filtered
at com.sun.jersey.spi.inject.Errors.processWithErrors(Errors.java:193)
... 8 filtered
at com.sun.jersey.spi.inject.Errors.processWithErrors(Errors.java:193)
... 1 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.initiate(RestDelegatingServletFilter.java:164)
... 5 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.initServletContainer(RestDelegatingServletFilter.java:89)
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.init(RestDelegatingServletFilter.java:62)
... 1 filtered
at com.atlassian.plugin.servlet.DefaultServletModuleManager$LazyLoadedFilterReference.create(DefaultServletModuleManager.java:499)
at com.atlassian.plugin.servlet.DefaultServletModuleManager$LazyLoadedFilterReference.create(DefaultServletModuleManager.java:486)
at io.atlassian.util.concurrent.LazyReference$Sync.run(LazyReference.java:332)
at io.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:150)
... 244 more
2021-09-01 16:34:34,449 HealthCheck:thread-5 ERROR ServiceRunner
[c.a.t.j.healthcheck.support.GadgetFeedUrlHealthCheck]
An error occurred when performing the Gadget feed URL healthcheck
org.apache.http.conn.ConnectTimeoutException: Connect to tasksboard.xxx.com:443 [tasksboard.xxx.com/185.4.104.33] failed: connect timed out
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:151)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:373)
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:381)
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:237)
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:185)
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:111)
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:56)
at com.atlassian.troubleshooting.jira.healthcheck.support.GadgetFeedUrlHealthCheck.check(GadgetFeedUrlHealthCheck.java:56)
at com.atlassian.troubleshooting.healthcheck.impl.PluginSuppliedSupportHealthCheck.check(PluginSuppliedSupportHealthCheck.java:49)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)
Caused by: java.net.SocketTimeoutException: connect timed out
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at org.apache.http.conn.ssl.SSLConnectionSocketFactory.connectSocket(SSLConnectionSocketFactory.java:339)
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:142)
... 16 more