Seeking Recommendations: Performance Monitoring and Alerting Tools for Jira Cloud

[Bhanu Prakash Ketha]

Hi Community members,

I'm currently exploring options for performance monitoring and alerting tools within our Jira Cloud environment, and I'd greatly appreciate your insights and recommendations.

Background:

We're migrating from Jira Data Center (DC) to Jira Cloud, and we're looking to replicate some of the performance monitoring capabilities we had in DC. In Jira DC, Atlassian provides built-in tools like:

• Apdex logs
• JQL Monitoring tools
• REST resources and Servlets monitoring
• Jira Automation Monitoring

These tools helped us proactively identify and address performance bottlenecks.

The Challenge:

We're finding it challenging to find equivalent solutions in Jira Cloud. We've explored a few options, including Dynatrace, but their capabilities seem limited for our specific needs.

Our Requirements:

Ideally, we're looking for a tool (or combination of tools) that can provide insights into the performance of major Jira Cloud modules, including:

• Overall Site Performance: General responsiveness and uptime.
• Module-Specific Performance: Identifying specific areas impacting performance.
• Jira Dashboard Performance: Load times and rendering efficiency.
• Jira Filter Performance: Execution times and resource consumption.
• Project Load Times: How quickly projects load and render.
• Issue Metrics: Data on issue creation, resolution, and transition times.
• Comment Load Times: Performance related to displaying comments on issues.
• App Performance: Monitoring the impact of installed apps on overall Jira performance.
• REST API Monitoring: Tracking API response times and error rates. We heavily rely on the Jira REST API for integrations.
• Automation Rule Monitoring: Performance and success rates of Jira Automation rules. We have a large number of automation rules, and their performance is critical.

Technical Details (Potentially Relevant):

• Our Jira Cloud instance has approximately >5000 users.
• We have a large number of projects (>1000).
• We use a variety of Jira apps, including Script Runner, Rich Filters, etc...
• We heavily utilize the Jira REST API for integrations with other systems.

Specific Questions:

1. Are there any built-in Jira Cloud features (beyond the standard audit logs) that provide performance monitoring data?
2. What third-party tools have you found effective for monitoring Jira Cloud performance, particularly in the areas listed above?
3. Do you have any recommendations for setting up custom monitoring solutions using the Jira Cloud REST API?
4. Are there any specific Jira Cloud apps known for providing detailed performance metrics?
5. How do you monitor the performance of Jira Automation rules in Jira Cloud?

Any insights, recommendations, or experiences you can share would be greatly appreciated! We're eager to learn from the community's expertise.

Thanks in advance,

Bhanu

[David Bakkers]

In support of what @John Funk said, even if you were able to gather all this data, and, after analysing it, you determined some aspect of the performance was below what you wanted, there is nothing you could do about that anyway,... it's a SaaS product; you can't buy or create more performance anyhow, because it's already going as fast as the vendor and deployment platform can make it go.

[John Funk]

100%

[John Funk]

Hi Bhanu - Welcome to the Atlassian Community!

I guess my first question is what are you hoping to gather from this. Are you really doing this exercise to decide whether you are going to migrate from Data Center to Cloud? If not, then the exercise is pretty much useless in my opinion. Even then, it's probably useless. Jira Cloud has been established and operation for more than a dozen years. You rarely if ever see major complaints about performance. I have certainly seen way more as to Data Center than Cloud. 

The next point is that Jira Cloud is a major SAAS application. Would you do something like this before moving to Salesforce? Microsoft 365? Slack? AWS? I think you probably see my point. 

Personally, I think you are wasting your time trying to determine all of this. You have plenty of criteria to use to determine if you want to go to Cloud or not - but for me, performance wouldn't even be in the top 10. 

[David Bakkers]

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