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Service Desk Queues - can I filter by Labels?

Jake Harris2
Jake Harris January 22, 2015

I'm new to Service Desk, but I'm trying to create a Queue that is filtered by Labels. I added a few Labels to an issue, and then when I went to edit the Queue, I couldn't find the Labels to filter by. What am I missing?

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Jake Harris2
Jake Harris January 23, 2015

I'm sorry, I don't follow - can you explain what you mean?

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Jobin Kuruvilla [Adaptavist]
Jobin Kuruvilla [Adaptavist]
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January 22, 2015

You should be able to use labels in the JQL used for the queues.

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