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Slack Notifications for New Work Items to Assignee

Laura Clarke
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August 22, 2025

I have the Jira Cloud app installed in Slack and have been using it since January 2025. When the app was first set up, when a new work item was created, I would receive a DM from Jira Cloud with the message that "[Reporter] created a [issue type] that you are assigned to" with a preview of the work item. 

Screenshot 2025-08-22 at 4.04.28 PM.png

The last time I received such a notification was June 13th. I cannot determine if a setting was changed, my notification settings in the Jira Cloud app in Slack are the same. When new work items are created that I am assigned to, I no longer receive the Slack DM, but I am still receiving DMs about status transitions and comments.

 

Screenshot 2025-08-22 at 4.07.25 PM.png

1 answer

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Matteo Vecchiato
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August 23, 2025

Hi @Laura Clarke

 

Welcome to Atlassian community.

Not sure it can help, have you tried to reconfigure the slack notifications with the following command: /jira notify ?

Kind regards 

Laura Clarke
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 25, 2025

Hi @Matteo Vecchiato

I did try to reset my Slack notifications by going to /jira notify and removing notifications and then added them back in.

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