Standard field "status" coming up as blank

[Zaldy Parian]

Hi all,

I created an automation that includes a tabular list of all tickets with status = XYZ or ABC.

The automation runs per schedule without error. But the table that includes a column for status of the issue comes up with blank status.  I used smart value {{issue.status}} and also tried {{issue.status.name}}.  Both gave me a blank status.

Snippet of the script:

<tr>
<td>&nbsp;&nbsp;{{summary}}&nbsp;&nbsp;</td>
<td>&nbsp;&nbsp;{{assignee.displayName}}&nbsp;&nbsp;</td>
<td>&nbsp;&nbsp;{{customfield_10070.convertToTimeZone("Australia/Sydney").jqlDateTime}}&nbsp;&nbsp;</td>
<td>&nbsp;&nbsp;{{issue.status.name}}&nbsp;&nbsp;</td>
<td>&nbsp;&nbsp;{{customfield_10010}}&nbsp;&nbsp;</td>
</tr>

Appreciate any help on this issue.

Cheers.

[John Funk · Accepted solution]

Hi Zaldy,

Actually both of those syntax should work. Can you share the actual rule with the details of where this is placed in the automation? And the results of the automation (output)?

[Zaldy Parian]

Hi John,

Thanks for your reply. 
I think I found what causing the blank value.
The correct syntax should be {{status.Name}}

I just thought it the syntax could be the same as the assignee.displayName. 
Notice the capital N in "Name".

Cheers,

[John Funk]

Yes, smart values are case sensitive. but I have never seen it do that with system fields. They have always been in lowercase like in your original question. Weird. Anyway, glad you got it to show up!