Structure Grid + Details layout is not loading

[Barys Harbacheuski]

What should be done in order to solve the problem of infinite loading of structure layout Grid + Details? Everything seems to be ok, no errors anywhere.

All structures are affected, clearing browser cache doesn't help. We've just updated Jira to 8.20.9, Structure plugin is 8.0.1

[David Niro · Accepted solution]

Hello @Barys Harbacheuski ,

David from ALM Works here.  For this, it will be best to reach out to our support team directly via email support@almworks.com or through our customer portal support.almworks.com.

We will be able to help you identify the cause of the issue.  Some things that we may request, and you can collect in advance:

Performance Audit Log : Administration | Structure | Support | View Performance Audit Log.

Support ZIP

HAR Network Report

Best,
David

[Barys Harbacheuski]

Hi @David Niro , thanks for responding, we found the cause of the issue and it is not Structure, other plugin causes it.

[David Niro]

Glad to hear you were able to find the culprit, @Barys Harbacheuski !

Thank you for following up to let me know!!