System Encoding changed to ANSI_X3.4-1968 after Greenhopper Upgrade - Server Encoding is set to UTF-8

[Joe F. Lee]

Hi,

we are running Jira (v5.1.2#773-sha1:b805b97) and just made an upgrade of Greenhopper from version 6.1.1 to 6.2.4.
Right after the update and reindex our german colleagues noticed that the german umlauts (äöüß) are no longer shown (instead replaced by two question marks). This used to work just fine prior to the upgrade.
Our investigation revealed that the Jira System Info shows us using "ANSI_X3.4-1968" System encoding instead of "UTF-8".
We checked the server setting and there all are set to UTF-8:

[xxxxxx@xxxxxxx ~]# locale
LANG=en_US.UTF-8
LC_CTYPE="en_US.UTF-8"
LC_NUMERIC="en_US.UTF-8"
LC_TIME="en_US.UTF-8"
LC_COLLATE="en_US.UTF-8"
LC_MONETARY="en_US.UTF-8"
LC_MESSAGES="en_US.UTF-8"
LC_PAPER="en_US.UTF-8"
LC_NAME="en_US.UTF-8"
LC_ADDRESS="en_US.UTF-8"
LC_TELEPHONE="en_US.UTF-8"
LC_MEASUREMENT="en_US.UTF-8"
LC_IDENTIFICATION="en_US.UTF-8"
LC_ALL=

Any idea how this happened and how we can fix this? So far we were unable to find any clues.

Thanks,

Joe

[Yilin · Accepted solution]

As a workaround solution, you can try to add the following JVM parameter by editing the line JVM_SUPPORT_RECOMMENDED_ARGS="-Dfile.encoding=utf-8" the file setenv.sh, then restart JIRA.

[Joe F. Lee]

Thanks, that worked!