Team Trax - Pending Request

[Alejandra Martin]

Hi everyone. I'm testing free trial of Team Trax. When i entry a eventy like vacations, date are showed correctly in calendar, but in approveer screen pending request shows one day before of dates selected.

Is someone experimented this problem?

Regards

Alejandra

[Alejandra Martin]

Hi. Thanks for your response, clearly not. Users and approvers are in Uruguay (GMT-3), cloud instance is in USA?

[Brant Schroeder]

@Alejandra Martin does the cloud instance timezone match the approvers timezone? 

[Brant Schroeder]

That is the issue.  You need to align them.  

(1) Default Instance Timezone

To check/change the default timezone in your Jira instance, you'll need to be a Jira Admin and then...

1. Go to Settings (cog icon in top-right corner) > System
2. Choose General Configuration from the left-hand menu
3. Press the Edit Settings button in the top-right corner
4. Ensure the Default Time Zone is set correctly - if not, change it and update it

Just remember that if you have users globally, this is the default time zone - so choose a timezone which the majority of users operate in!

(2) Personal Settings

To change your personal timezone settings...

1. Go to Settings (cog icon in top-right corner) > Atlassian Account Settings
2. Select Account Preferences from the left-hand menu
3. Check your Time Zone - if it's incorrect, change it