Hello!
Has anyone figured out how to send a DM to someone on Microsoft Teams when a ticket is created (or any other various status change)? Sending to a Channel is useful, but I'd love to be able to send notifications using automation to the reporter or even assignee. The only way I can see to directly send to a single user is by email....but those get ignored/filtered. Teams is where everyone is living. I see that the Slack automation allows this, but we just moved to Teams last month, go figure, haha.
Thanks!
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