The board view and the summary tabs are not showing neither counting all tickets

[Tesorero]

Hi,

I am not using any filter; however the board view is not showing all tickets, I have 127 tickets in "Done" status, but showing only 60. The same in the summary tab, it only counts those 60 instead of the 127 tickets with "Done" status.

To ensure tickets have the right status at a database level, I performed a bulk action transitioning all of the 127 from "Done" to "Done" status, but nothing happened. Then I built another workflow, moved all tickets to their new equivalent status and delete completely the old workflow, but remained the same.

Has anybody experienced a similar situation? Would anybody help me out to solve this issue?

Thanks,

[Schuuudi]

Hello, I have the same situation in my boards.

Is there any way to display these 14 day old tickets in a different column within the "Board" view?

I can see them all under "Issues" but would like to have them in the board view as well.

Thanks in advance :-) 

[Mohanraj Thangamuthu]

Hello, Good day. Done issues will be shown on last column status only for 14 days, have these issues crossed this time limit ?

[Tesorero]

Hello Mohanraj. Yes, those issues crossed the limit. Thank you for helping me to understand the board logic. Best!