Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

The "Average time in status" on the dashboard is not being displayed.

萌恵 小管 December 14, 2023

Issue:

The "Average time in status" on the dashboard is not being displayed.

 

Details:

Despite having tickets in the Resolutin:"Done" status, the "Average time in status" is not showing.

image.png image.png

 

 

Note: Other type of dashboard are avaiable for use.

image.png

1 answer

0 votes
Rilwan Ahmed
Community Champion
December 14, 2023

Hi @萌恵 小管 ,

Welcome to the community !!

  1. Did it work previously ?
  2. If you installed the plugin recently, please make sure you have followed below steps

Installation & Setup

  1. Download JIRA Charting Plugin from Atlassian Marketplace or directly using your UPM - Installing Marketplace apps.
  2. Create a new custom field, search for type time in status, then, name it "Time in status" (Please ensure that there is only one defined) .
  3. Add this field to every screen.
  4. Perform a full (background will not work) re-index on JIRA.
  5. Select the statuses that you want to track within the gadget.

Details are described in https://confluence.atlassian.com/jirakb/use-the-average-time-in-status-gadget-in-jira-server-776998092.html

萌恵 小管 December 14, 2023

Hi, @Rilwan Ahmed Thank you for your response.

  1. Did it work previously ?
    • No, it never worked in my project.
  2. If you installed the plugin recently, please make sure you have followed below steps
    • I don't think I recently installed it. The time in status gadget on the dashboard has been here when I try to use.
    • Do I have to install JIRA Charting Plugin again even we've already had it or is it okey to start step2(create a new custom field~ wihch I never set up)?

Thank you.

Rilwan Ahmed
Community Champion
December 15, 2023

1. Make sure the JQL/Filter used has required tickets in it.
2. Ask your admins to perform the steps mentioned above. 

Suggest an answer

Log in or Sign up to answer
TAGS
Atlassian, Team '25 Europe, Atlassian conference, AI-powered teamwork, Atlassian events, keynote speakers, Barcelona tech conference, Atlassian Williams Racing, Carlos Sainz, Jenson Button, Mike Cannon-Brookes, Anu Bharadwaj, Atlassian Rovo

Atlassian Williams Racing is coming to Team '25 Europe 🏎️

Discover the teamwork and precision behind success on and off the track. See how this high-performing team makes the impossible possible. Be one of the first 100 customers to register for a chance to win 2 tickets to an Atlassian Williams 2026 race.

Register now
AUG Leaders

Atlassian Community Events