Time to SLAA (TTS) Configuration Error

[Lamer Morales]

How do we fix this error?

JQL validation error on additional contidition[Paste your JQL here] Error in the JQL Query: Expecting operator but got 'your'. The valid operators are '=', '!=', '<', '>', '<=', '>=', '~', '!~', 'IN', 'NOT IN', 'IS' and 'IS NOT'. (line 1, character 7)

[Lamer Morales · Accepted solution]

TTS2.png

[Lamer Morales]

Hi Nic,

I just want to update you about the issue. Tuncay Senturk, the developer of TTS had a remote session with our JIRA Server and he was able to trace the issue to the compatibility of TTS to Internet Explorer. We tested TTS in Chrome and Firefox and it is working perfectly. Tuncay is trying to fix the issue of TTS with Internet Explorer.

[Lamer Morales]

Hi Nic,

Thanks for your help.

[Lamer Morales]

Hi Nic,

Sorry for the late reply, I defined the SLAs using the following JQL:

Analyze Issue: status CHANGED FROM "Assign" TO "Analyze"

Resolve Issue: status changed FROM "Analyze" TO "Resolved"

I tried to get the results from the Issue Navigator but I can't make TTS work. What went wrong?TTS4.png

[Nic Brough -Adaptavist-]

Your JQL is ok now, but it's returning no issues, so the TTS has nothing to work with.

[Nic Brough -Adaptavist-]

The answer is "put in valid JQL".  That's not a lot of help to you really, but you haven't shown us your broken JQL, so we can't tell you a lot more. 

Somewhere in your query, you have put in "your" instead of an operator - my best guess with no JQL to check is that you've forgotten to use quotes on a string - you have something like

text ~ is your hat on

Which should be

text ~ "is your hat on"

[Lamer Morales]

Thanks for the reply Nic, it's my first time to use TTS I will try your suggestion. Do I still need to input the JQL even after indicating the transitions?TTS1.png

[Nic Brough -Adaptavist-]

I don't understand the question. Your JQL is wrong, you need to put in valid JQL, and I don't know what the SLA screen has to do with the JQL. If you want us to help with your JQL, you need to give us the JQL that is broken.